RETURN POLICY

We hope you love what you ordered! But just in case you're not 100% satisfied, it is easy to exchange or refund.please don’t hesitate to contact us at support@sntchx.com or chat with us online. We will try our best to meet your request.


Cancel Order

You can cancel your order at any time before the item is shipped, and the order cannot be canceled once the item is shipped. You can contact us to return after receiving the goods: support@sntchx.com


Returns Policy

You can return your item(s) within 30 days from the date you received your order. To ensure a smooth return process, please adhere to the following conditions:

  • Item(s) must be in their original, unused condition, complete with all packaging and tags intact.
  • A receipt or proof of purchase must accompany the return.
  • For damaged or defective item(s), please provide a detailed description of the issue and, if possible, include photographs as evidence.

Please be aware that certain products are not eligible for return:

  • Items such as underwear or customized handmade products.
  • Clearance items or items purchased using a gift card or store credit.
  • Products that show stains, perfume odors, deformities, or are in damaged packaging.


Refund

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@sntchx.com.

 

If you still have any questions or concerns about our return policy, please feel free to contact us.

Email Address: support@sntchx.com